Guest Service Manager Job In Cumbria

The Company:

Prestigious 5-star luxury hotel with an outstanding reputation for service excellence.
Part of a respected hospitality group known for quality and guest satisfaction.
Committed to developing and progressing talented hospitality professionals.
Award-winning property offering luxury accommodation and exceptional dining experiences.

The Package:

The Job Role:

The Front Office Manager will lead the day-to-day operation of the Front Office department.
Oversee Reception, Guest Services, Concierge, and Night teams.
Ensure exceptional guest experiences are delivered at every stage of the guest journey.
Lead, motivate, and develop the Front Office team.
Manage recruitment, training, rotas, and performance management.
Handle VIP guests and resolve escalated guest issues professionally.
Work closely with Housekeeping, Food & Beverage, and Reservations teams.
Drive guest satisfaction, operational efficiency, and revenue opportunities.
Ensure all service standards and brand expectations are consistently achieved.

The Requirements:

Previous Front Office management experience within a 5-star hotel or luxury hospitality environment.
Strong leadership skills with experience managing and developing teams.
Excellent understanding of Front Office operations and guest relations.
Experience using Opera PMS or a similar hotel management system.
Strong organisational and communication skills.
Commercially aware with a focus on service excellence.
Passionate about luxury hospitality and creating memorable guest experiences.
Professional, hands-on, and able to lead by example.

The Location:

TH Contact Details:
Consultant: Tash Deeley
Telephone: 0121 448 2260
Web: www.talenthive.co.uk

Guest Service Manager