From working in hotels to serving burritos from a food truck, the hospitality industry is one of the biggest industries in the UK. You can choose to be a chef, work on a cruise ship, be an event planner or become a tour guide. Whether you work in the kitchen or you’re the face of it outside, one thing’s for sure – there are an array of skills employers look when filling a hospitality vacancy.

To help you determine whether you’ve got what it takes to score a role in the hospitality industry, we’ve put together a list of the key skills employers look for.

Customer Service

Customer service is one of the most important skills you need if you wish to work in hospitality. Whether you’re working inside the kitchen or front of house, giving excellent customer service is crucial. To give excellent customer service, you need to understand each individual customer’s wants and needs. Empathy, compassion and problem solving all go into this.


When you work in hospitality, you have to be able to remain calm and keep on track of what’s going – even when it’s hectic. Whilst there may be quiet periods throughout the day, during peak times you need to become a master multi-tasker. From keep track of multiple dishes cooking, to making several different cocktails at once, you need to be able to do it all.

The ability to juggle many things simultaneously and complete assigned jobs is one of the most important skills needed to thrive in the industry. A great way to practice multitasking is to get a part time job whilst studying, as you’ll be juggling more than one responsibility at the same time.


Loyalty and commitment is a vital skill in the hospitality industry, because it is a factor that determines your future success. It is easy for the majority of people to start a role with passion and enthusiasm, but once they settle into the routine and realise just how demanding the job is, the enthusiasm fades and they quickly get bored. Being committed to your job and loyal to the company you work for means that you need to be committed to serving your customers and meeting demands in the best way possible.


As mentioned earlier, if you want to have a career in the hospitality industry, you need to be able to multitask, and multitasking means you need to be organised. The best way to multitask is to effectively organise your time. If you’ve got this skill on your CV, it will help you stand out, and make you so much better at your job. From writing lists to understanding timings, it is an easy skill to learn.


Everyone knows that the hours in hospitality are nothing like your regular 9-5 office hours. From spending one shift being at work for the crack of dawn to get food prepped and the kitchen ready, to then staying until the early hours of the morning scrubbing down the kitchen to get it clean, hospitality jobs rarely keep office hours. Weekends will be your busiest time, and you will need to work an array of hours. You need to be prepared to change your routine, as you will have different hours to the rest of the workforce.

Along with your working hours, you need to be flexible with the jobs and tasks you’re doing. Because of the erratic nature of the job, you may need to leave a task and pick up a new job. In order to succeed in your career as a chef, you need to be ready at a moment’s notice to switch gears and take on different tasks.


To succeed in the majority of jobs, you need to have exceptional communication skills. This is even more important when it comes to the hospitality industry as you will be faced with people from a variety of backgrounds, ages, nationalities and temperaments. You need to be able to communicate in a way that reflects well on the business, and you must speak to customers with compassion and empathy.

Problem Solving

It’s common knowledge that it isn’t all plain sailing in the hospitality industry, and when you want to become a chef you need to have your problem solving hat on. Because things will go wrong, you need to be able to contribute and help to create productive outcomes. You need to be able to develop creative, innovative and practical solutions on your own, that shows initiative when it comes to identifying and solving problems.


Working in a team is crucial to the success of any business in the hospitality industry. You need to be able to work well with others, and be a productive member of a team. You need to be able to work effectively as a team member, and take direction from others. You also need to be able to Support other team members and coordinate activities, in order to achieve quality service delivery.

To kickstart your career in hospitality, get in touch with Talent Hive today.