The UK’s hospitality industry makes up 1% of total investment to the economy, and is estimated to be worth around £5 billion (BHA). This busy and bustling industry has a myriad of categories, and the customer service and food and beverage category is a unifying section that overlaps many other hospitality groups, and relies heavily on leisure time and disposable income. The hospitality industry offers millions of jobs at all different levels, from a sous-chef to a marketing director of a chain of restaurants. If you’re thinking of kickstarting your career in the hospitality industry, then this blog explains all of the different sectors you could potentially work in within the hospitality industry.
In order for a hospitality business to succeed, you need a holistic business model and an efficient hospitality team. Working in the different sectors of the hospitality industry has many rewards and gains.
The different sectors of the hospitality industry
Accomodation and Lodging
From camping and caravan grounds to luxurious resorts and budget hotels, the accommodation sector is incredibly broad, and has a wide range of services. In order for accommodations and lodgings to thrive, it relies on excellent customer service, comfort and high quality amenities. It doesn’t matter if it’s a bed and breakfast or world-class hotel and palace – they all rely on the same basics.
Other sectors of the hospitality industry overlap with accommodation, especially the food and transportation categories. Many hotels offer restaurant and/or bar services that require skilled bartenders, chefs and service staff for it to efficiently run during its opening hours.
The different types of hotel accomodation are:
- Resorts: Most popular for travellers and holiday makers, they are often integrated with nature and gives the customer a break from their normal lifestyle.
- Suites: Many hotels offer expensive, grand suites that cost more than a hotel room and have more amenities.
- Lodging: Lodging is much more basic and gives a person somewhere to sleep in between their travels.
Food and Beverage
The food and beverage industry is a crucial sector of the hospitality industry, and has many different types of businesses. From a greasy cafe to a luxurious michelin star restaurant, or a relaxed coffee shop to a high-end cocktail bar and everything in between, there are so many different types of establishments, that they have their own niches.
- Quick-service Establishments: These are commercial foodservice restaurants are also known as fast-food restaurant that targets customers who want quick snacks, drinks, and meals. Most fast food chains have fewer employees in comparison to larger full-service restaurants, as it relies on self-service. Some examples are KFC, McDonalds and Burger King.
- Catering Businesses: Catering businesses offer food and beverage catering services for any special occasion – from weddings to conferences and all that’s in between.
- Full-Service Restaurants: Featuring course meals, drinks, desserts and so many more services, you are usually seated at these establishments and rely on a waiter to take your order. From fine-dining to casual dining to themed restaurants, there are so many different types of full-service restaurants.
Because of the popularity and growth of Food service establishments across the globe, many industry professionals consider full-service restaurants an entirely separate category of the hospitality industry. This is because people will always look forward to food, and many choose to try local cuisines.
The food and catering industry starts at the food production stage and ends when the food is in front of the customer – storage and cooking steps resting in between. The processes and stages of involved are:
- Food Management: Food management begins with the production of food. Many hotels and restaurants serve naturally organic food. Food transportation and storage also belong in this division.
- Food Presentation: A lot of focus is on food presentation, as people like to eat food which is well represented.
- Beverages: Literally what it says on the tin.
- Restaurant Management: Restaurant management requires proper skills to manage a restaurant – you will be required to manage all of the above, so that customers will come again to eat at your establishment.
Travel and Tourism
The Travel and tourism industry is a large sector of the hospitality industry and has several key aspects across the globe. This also includes trains, cruise ships, airlines, and several crew members in their service. Many people consider tourism synonymous to hospitality, but it is infact a different sector in the hospitality industry.
All other sectors rely heavily on on the tourist and travel industry, because without profound levels of travelling and tourism in a location, the hospitality industry in said region will not grow. This is a massive domain and innovation, strategy, and novelty are crucial for the success of any travel and tourism business at each step.
This industry is not limited to leisure and travel for fun. It includes formal and informal travelling, such as people traveling across the world for business, education, entertainment, holidays, and more. Customer focus is crucial for the success of this industry, along with leniency, relationship management, and many other skills.
The entertainment industry relies on its consumers having disposable income. The entertainment thrives when it comes to bringing laughter and enjoyment to customers, and overlaps with all other sectors within the hospitality industry. It is also important to remember that entertainment plays a significant role in travel these days. A travel experience that lacks fun and entertainment may feel empty and futile.
A successful hospitality business needs as many entertainment activities as possible.
Here are some activity examples:
- Marinas: One of the most popular places for people to go partying. Hop on a private yacht, dance, play games, and live your best life in the sunshine.
- Sports and Gaming: One of the most basic entertainment aspects that people look for when they travel. Swimming pools, casinos, crazy golf and so much more are an indispensable part of the hospitality sector.
- Nightclubs: Taking a break from mundane everyday life and having a little boogie with a few drinks is a great way to unwind
- Bars: Bars make an important part of the entertainment sector of the hospitality industry as many people rely on them for social and professional scenarios.